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FAQ

Questions for Tasi?

Get in touch through email: tasidesigns[at]gmail.com

Where do I enter a discount, coupon, or promotional code?

If you have a coupon code, you will be able to enter it after you input your credit card information into Paypal, but before you finalize the sale.  After you enter your credit card information in Paypal, you will be redirected back to the Tasi website and there is a place to apply discounts before you finalize the purchase.  Thanks!

What is your Shipping Policy?

Default shipping: All of our domestic orders and repairs are shipped via USPS, first class mail in 2-10 business days.

Priority USA orders: $6.00 / delivery in 3-5 days

International Shipping:

Canada -- $5.00/first class mail; $20.00 for Priority International (6-10 day delivery)

Everywhere Else -- $15.00/ first class mail; $30.00 for Priority International

How do I choose a length for my necklace?

The best way to find a good length for a necklace is to use a necklace that you already like, and find out how long it is. You can also use string with a weight on it. Also remember that the lengths listed on our website are the lengths of the chain without a pendant.

Do you do jewelry adjustments, such as lengthening or shortening?

Yes, we do. Email us with your request and we’ll see if we can help.

Do you take phone orders?   

At this time, we can only accept online or email orders.

What if I need my order shipped as a gift?

We ship our jewelry in a brown gift box made from recycled paper. Please make sure you specify the ship to address as different from your billing address at check-out.

What is Your Return and Exchange Policy?

If for any reason you are not happy with your jewelry, we would be glad to offer you a refund or an exchange within fourteen business days of package delivery. Please email us immediately if you are not satisfied with your order. After fourteen days, we can only offer refunds or exchanges on products that are defective in some way.

How should I package my Exchange/Return/Repair?

Please ship your jewelry in a small box or a padded envelope with extra bubble wrap.. Regular, flat envelopes will be smashed by the postal service roller-machines. Save your jewelry from the robots! Package it appropriately.

What happens if my jewelry breaks?

We are happy to repair your Tasi jewelry within three years of the purchase date. You will be charged five dollars for shipping and handling in addition to any fees associated with the repair.

What happens if the jewelry I receive looks different than the item on the website?

The majority of our jewelry is designed with all-natural gemstones which do vary slightly in size and color. We do our best to match the stones with the ones in the picture, but please be aware that your piece will have slight variations . If you are unhappy with your piece you may return it within fourteen days.

Where else can I find your jewelry? Do you sell to any stores near me?

Check our stockist page to find a store near you: http://tasidesigns.myshopify.com/pages/stockists

How do I become a wholesaler of your jewelry?

Please email us at tasidesigns(at)gmail(dot)com

Do you do special orders?

Yes, we can usually accommodate special orders. While we try to accommodate special orders and requests, we usually can only  work with you if you want a variation on something that we already make, or if your request is something similar to an existing Tasi product.    Email us with your request and we’ll see what we can do! We do accept returns on special orders.  At this time we can not incorporate your heirloom or special beads into new designs.

 What happens if I lose an earring? 

First, email us with a picture and description of your earring and we’ll see if we can replace it. If so, you can send us the earring so that we can get an accurate, exact match. We will charge you half the retail price of the original pair, plus five dollars shipping and handling.

What if I want something, but it is One-of-a-kind, Sold Out, or I no longer see it on the website?

Email us! We’ll see what we can do!

Do you fix other designer's jewelry?

No, sorry we do not repair other designer’s jewelry.

What if I need Clip-on Earrings?

We’re sorry, we do not make clip – on earrings.